PHONE NUMBER +852-‎31141765

We at De Aritz ensures our all the customers that all items will be free from manufacturing defects. If you feel that your item has a manufacturing defect, you can send it to us for examination. If we conclude that your merchandise is damaged due to a manufacturing defect, we will repair or fix the merchandise for you. We can also replace the item, if consider necessary. In case the item is no longer available, we may in its discretion, replace with like-wise or facilitate you a refund similar to the selling price of the original item.

 In a different scenario, if we locate that the damage is not transpiring due to manufacturing defect, in that case, we will inform you and notify you whether the repair services are available at a cost or otherwise.

 It should also be kept in mind that the slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusion, visible or otherwise, in colored gemstone are discerned to be unique and individual in each item. Hence, such characteristic must be envisaged as a part of the character of the item, and should be considered as a defect.

 Complimentary Cleaning and inspection Services in Diamond Ring

 It is recommended that you should consider your diamond ring cleaned and monitored every six months. Such inspections immensely help to prevent any loss of stone and exhaustively extend the life of the diamond jewellery. We provide free inspection and cleaning to De Aritz customers on the diamond rings which is purchased from our site. You only need to pay for shipping and we pay for return shipping. You have to pay the cost if repairs to the ring mounting is done.

 A Condition that are not the Part of the Manufacturer Warranty

 The manufacturer warranty and the complimentary services can be availed by the person who has purchased the covered product from De Aritz.

The manufacturer warranty will be null, if the damage, repair, sizing or other services are performed by someone else.

 Fine jewellery is subjected to be affected by normal wear, activities or trauma. We do not offer warranty for the impairment transpires due to normal wear, product loss, loss of stone or theft. Any kind of impairment that transpire due to the failure to attain repairs that is essential to maintain the integrity of the product are also not covered under manufacturer warranty.

 Following are the points need to be kept in mind that is not discerned as manufacturing defects:

  • Discoloration owing to exposure to chemical s, swimming pools, make up, bathing tub or hot tub.
  • Prongs and precious metals are subjected to building up or restoration work over the period of time as normal wear.
  • Bent, caught or worn out prongs allowing stones to fall out or be lost due to normal wear or any other impairment
  • Manufacturer warranty is also not covered in case the stone is lost or has fallen out owing to chipping or breaking due to normal wear or other damage.